Refund policy

Returns

We are sure you will love your Product but if you are unhappy with your Product or it is simply not right for you, you have 14 days from delivery to ask for a refund.

A refund will be processed once we have received the returned Product. We reserve the right to reject a return if the Product has been used to an unreasonable extent. In particular, please note the following:

All Products should be in its original condition and packaging.

All clothing Products should be returned unwashed and unworn.

To initiate a return, please email team@fluffalee.com. You are responsible for the cost of returning a Product to us.

We try our best to process all refunds within seven days of receiving the relevant items back from you. However, please note that this is only an estimate, and we might take a little longer to complete your refund.

Returning a Product Because It Is Faulty

Products sold to you must be as described, fit for purpose and of satisfactory quality. If you think that the Product you received is not as described or is defective, you can return it to us up to six months from delivery. We will attempt to repair or replace the faulty Product, however if we are unable to do so, you will be entitled to a full refund in most cases.

Incorporation into our Terms of Sale

This Returns Policy forms part of our Terms of Sale.

When we use certain capitalised words in this Returns Policy, they have the specific meaning outlined in our Terms of Sale.