Privacy policy
Introduction
This privacy notice provides you with details on how we collect and process your personal data through the use of our site www.fluffalee.com
BCBJ Limited is the Data Controller, and we are responsible for your Personal Data (referred to as “we”, “us” or “our” in this privacy notice).
Our contact details
Name: BCBJ Limited T/A fluffalee
Address: 20 Wood Lane, Wendover, Aylesbury, Buckinghamshire, HP22 5PW, United Kingdom
E-mail: team@fluffalee.com
Personal Data we collect
Personal Data means any information relating to a person who can be identified directly or indirectly.
Personal Data may include name, address, email address, phone number, mobile number, credit / debit card information, IP address, location data, purchase history.
For what purpose and the reasons we collect Personal Data
Most of the Personal is provided to us for one of the following reasons:
- Handling and fulfilling your orders, if you request goods and/or services from us and to keep records of such transactions. This may also include processing of information that we receive from third parties, for example, address data to verify your correct address;
- Obtaining payment from you, if you purchase any of our goods and/or services;
- Enabling our suppliers and service providers to carry out certain functions on our behalf, including payment processing, shipping verification, technical, logistical or other functions, as may be required, in order to fulfil your orders;
- Resolving any returns, refunds or disputes, if you lawfully exercise your consumer rights;
- Creating and maintaining your Customer account if you become our registered Customer;
- Offering our goods and providing our services to you in a personalised way, for example, we may provide suggestions based on your previous searches to enable you to identify suitable goods and services quicker;
- Sending you marketing communications, where you have agreed that we may do so, in order to keep you informed of our and our selected partner’s products and services, which we consider may be of interest to you;
- Providing personalised advertising to your devices; delivering ads based on your interests ascertained from your past searches, visits of subpages and purchases on our websites, and other data obtained through the use of "cookies" placed on your devices. Please see our Cookie Policy;
- Ensuring the security of your account and our business, preventing or detecting fraud or abuses of our website, for example, by requesting verification information in order to reset your account password;
- Developing and improving our products and services, for example, by reviewing visits to our website and its various subpages, demand for specific goods and services and user comments.
We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our Cookie Policy.
We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment and delivery services, such as data brokers or aggregators.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting team@fluffalee.com
(b) We have a contractual obligation.
(c) We have a legal obligation.
How we store your Personal Data
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to store personal Data for, we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at team@fluffalee.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at team@fluffalee.com
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Third-Party Links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are subject to their own privacy policy.